Shipping policy
Shipping Policy
Last Updated: June 15, 2026
Thank you for shopping at jknoir.store. This Shipping Policy explains how we process and deliver orders.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may be longer during peak seasons, sales events, or due to unforeseen circumstances.
Shipping Time
Estimated delivery times:
- United Arab Emirates (UAE): 2–7 business days
- International Orders: 7–21 business days
Delivery times are estimates and may vary depending on location, customs clearance, weather conditions, and courier services.
Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order size.
- Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number (if available) through email or SMS, allowing you to track your shipment.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Delayed or Lost Shipments
While we work with reliable shipping partners, delivery delays may occasionally occur. If your order is significantly delayed or appears lost, please contact us for assistance.
Damaged Packages
If your order arrives damaged:
- Take photos of the package and product immediately.
- Contact us within 48 hours of delivery.
- We will review the issue and provide an appropriate solution.